FAQ

We accept the following payment methods:

• VISA

• Mastercard

• American Express (Amex)

• Apple Pay

• Google Pay

• Diners Club

• China Union Pay

• JCB

• Maestro

We do not accept Gift cards.

All payments via our website are secure. Your payments are protected with industry-standard encryption. We do not store your debit/credit card information after your purchase. We do not share your details with a third party, other than the payment provider.

We do not charge VAT and therefore cannot issue a VAT invoice.

If your order arrives damaged, you are entitled to a refund or exchange. Please make a formal complaint and refund or exchange request by emailing customerservices@adeadesigns.co.uk. This must be done within 7 days of receiving the item.

We will work to resolve the issue promptly.

To assist us in addressing your concern quickly, kindly include a clear, well-lit photo of the damaged or defective item in your email. You may be asked to return the damaged or defective product before the refund or exchange can be processed.

Please review our Refund and Exchange Policy for an understanding of the procedure, conditions, and limitations surrounding damaged/defective product returns or exchanges. It is important that you familiarise yourself with this policy before requesting a refund or exchange.

Please be advised that we are unable to modify orders once they have been placed. However, we can cancel your order and process a refund, after which you may place a new order.

To request a cancellation prior to dispatch, please contact us at customerservices@adeadesigns.co.uk and include your order number for reference.

Kindly note that cancellations and amendments may cause a delay in processing. Please ensure you provide your order reference when reaching out.

At this time, gift cards are not available for purchase.

If the order has not yet been dispatched

Do not panic! This is easily done and can quickly be rectified if the order has not been dispatched. To update the delivery address, contact us before your order gets dispatched at customerservices@adeadesigns.co.uk quoting your order number and the new address you want us to deliver to.

Please make sure you contact us using the email you originally used to make the order.

If you have an account with us, we will also need you to also update your account information with the updated delivery address, as an extra security measure.

If you do not have an account with us, send us the order confirmation you received when you placed your order.

If the order has been dispatched!

Please note that once we have dispatched your order, we are unable to permit address changes. So please make sure to contact us before your order gets dispatched.